FREQUENTLY ASKED QUESTIONS:

FAQ

SHIPPING TIMES

Please allow 1-3 business days for order processing and 1-3 days for delivery, during periods of high demand please allow up to 5-7 business days for your package to be processed and shipped.

Orders placed on weekends and holidays do not begin processing time until the next business day. All orders are provided with tracking numbers once the order has been fulfilled and shipped.

*Please Read*

- All orders are shipped via USPS.

- Please note that the shipping method you choose DOES NOT include the processing time.

- We are not responsible for delays caused by the carrier and will not refund shipping costs due to matters out of our control.

INTERNATIONAL SHIPPING

For all overseas orders, processing times are still the same 1-3 business days. Shipping times vary depending on customers choice at checkout. *Estimation of 6-10 Days*

RETURNS & EXCHANGES

We do not accept returns or exchanges. Exceptions are granted only in the event that an item is believed to be the wrong size or posses a manufacturing default. 

DEFECTIVE/WRONG PRODUCT

If you have received a defective or wrong item, we apologize for the inconvenience. We will do our best to come to a resolution and make sure you receive the corrected item(s).

All returns and exchanges must be in original condition, unworn, and unwashed (free of stains, deodorant or any signs of wear).

You will need to provide images of the item(s) for our records.

INVALID/WRONG ADDRESS

We are not responsible for incorrect shipping addresses. Please make sure all information given is correct at checkout. There are no address changes once your order has been confirmed.

If your item(s) are returned because of an incorrect or invalid address, you will be charged to reship your package(s). You will have 2 weeks from failed delivery date to claim your package and repay for shipping.

"I NEVER RECEIVED A CONFIRMATION EMAIL CONFIRMING MY ORDER"

Please check your email spam folder. If you still haven't received one, email us your concern and order number.

"MY ORDER IS STILL IN PRE-SHIPMENT."

As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately.

The tracking will not update until USPS has your package and has processed the package in their system.

"MY ORDER SAYS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING."

Once packages have left our facility and in hands of USPS we have no control of the package.

In most cases USPS has marked the package delivered before it has actually been delivered and customers receive their package later in the day or the next day.

Please allow 1-2 business days to be sure your package is not trying to be redelivered by USPS.

UNBROKEN REVIVE is not responsible for lost, stolen, incorrect addresses or misplaced packages.

"I FORGOT TO USE MY DISCOUNT/FREE SHIPPING CODE."

Unfortunately, once your order has been confirmed, it’s not possible for you, or us, to change it once submitted.

Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

"IS MY UNBROKEN REVIVE GEAR MEN'S OR WOMEN'S SIZING?

All of our items are unisex sizing. Anything specifically made for either gender will be categorized on the site.

"I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION."

@UNBROKENREVIVE is our only verified page on Instagram and TikTok.

Any page posing as UNBROKEN REVIVE asking for any personal information including cash app or bank account info through DM is a scam.

Please do NOT respond, we will not be held responsible!

PRICE CHANGES (SALES)

Prices for our products are subject to change without notice. The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. Please note, items that have been marked down are not eligible for returns or exchanges.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of oversold items you will be refunded shipping also.